General terms and conditions of sale between professionals of Bonbonrama.com
La SARL Ariti France (owner of the www.bonbonrama.com website) is registered in the MARSEILLE trade register under the following number
Siret-Siren no.: 808519722 00025
APE Code: 4636Z
VAT NO.: FR 70 808519722
Its postal address is :
Ariti France SARL
ZI Athélia 2, 173 av de la Sarriette
3600 LA CIOTAT
And his e-mail address is contact@bonbonrama.com
Any order taken for a product appearing in the online shop of the site www.bonbonrama.com implies prior consultation and acceptance of these general terms and conditions of sale between professionals.
Clicking to confirm the order implies full acceptance of these terms and conditions.
This click acts as a "digital signature".
All prices in the www.bonbonrama.com online shop are exclusive of VAT.
V.A.T. applied to all shipments to France is 20% or 5.5% depending on the nature of the products and the legislation in force.
VAT is not applicable to all orders shipped outside France.
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Object
The present general conditions have for object to define the rights and obligations of the parts within the framework of the sale on line of the products proposed by bonbonrama.com to the PROFESSIONALS.
Proof of transaction
The computerised registers kept in the computer systems of SARL Ariti France (www.bonbonrama.com) under reasonable security conditions are considered as proof of communications, orders and payments between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as proof.
Product information
Every effort has been made to ensure the accuracy of the information presented on the www.bonbonrama.com website.
However, Ariti France s.a.r.l. or its suppliers cannot be held responsible for any consequences, incidents or special damage resulting from electronic transmissions or from the accuracy of the information transmitted, even if Ariti France s.a.r.l. was aware of the possibility of such damage.
Product and manufacturer names and brands are used for identification purposes only.
The photos and recommended retail prices of the products are not contractual. Manufacturers may make changes to the packaging without notifying us.
Items marked "Free" or "Free" cannot be exchanged, returned or refunded. They are therefore not guaranteed if they arrive broken or damaged (product packaged at the manufacturer's). **
Period of validity of the offer and its price
Our prices may be increased at any time. However, the selling price recorded on the www.bonbonrama.com website at the time of the "click" will be the price used for invoicing.
Product warranty
The provisions hereof shall not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee the consumer against all consequences of hidden defects in the item sold.
The customer is expressly informed that SARL Ariti France is not the manufacturer of the products presented on the www.bonbonrama.com website and that SARL Ariti France accepts no responsibility for defective products.
Bonbonrama.com cannot be held responsible for the state of arrival of the products since the transport packaging would be damaged (see Delivery) by the fault of the carrier.
Force majeure
Neither party shall have failed to fulfil its contractual obligations to the extent that their performance is delayed, hindered or prevented by a fortuitous event of force majeure. A case of force majeure shall be deemed to be any irresistible fact or circumstance, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances shall notify the other party within ten working days of becoming aware of them.
The two parties will then meet, within a period of three months, unless this is impossible due to force majeure, to examine the impact of the event and agree the conditions under which performance of the contract will continue.
If the force majeure event lasts longer than one month, these general terms and conditions may be terminated by the injured party.
The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport, earthquakes, fires, storms, floods, lightning, stoppage of telecommunications networks or difficulties specific to telecommunications networks external to customers.
No partial validation
If one or more stipulations of these general terms and conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.
Delivery
1 - Delivery methods
The products will be sent to the address of delivery indicated during the process of order provided that this one is included in the zones of authorized delivery. In the event of error in the wording of the co-ordinates of the customer, Bonbonrama.com could not be held responsible for the impossibility of delivering the ordered products.
Bonbonrama offers several types of services for the transport of its products. The client may have the choice of carrier, but in certain cases (fragile products, or areas poorly served), Bonbonrama.com may have to modify the choice of carrier, always notifying the client beforehand.
2 - Delivery times
The delivery times announced are for information only and are provided by the service providers, GLS, DB Schenker, Kuehne Nagel or Rocca Transport. Bonbonrama cannot be held responsible for delivery times that are not respected if the order has been shipped within the announced delivery times, i.e. within 24 hours following validation of the order, if the order is placed after 8am (excluding weekends and public holidays). In the case of payment by bank transfer, these times are counted from the date of receipt of the transfer. If delivery times exceed those announced by the service providers, a request for compensation may be made to them, provided that transport has been invoiced.
3 - Receipt, inspection of goods and complaints
If, at the time of the delivery, the external aspect of the parcel is not perfect, the Customer will proceed to its opening in the presence of the conveyor in order to check the state of the products or will deposit a reserve near the deliveryman. In the event of damage to the products, the Client will detail them precisely on the delivery slip that he will send to Bonbonrama.com, the provisions of the article "GUARANTEES". " below remain applicable.
We are only liable for delivery of our products in good condition if they are transported by a carrier chosen by us. Our responsibility ends when the goods are received by you. We cannot be held responsible for the integrity of the product in the event of re-delivery (forwarding agent or mail order retailer, etc.) or poor storage.
4 - Absence on delivery
As a professional, you are expected to be present for the delivery of your order, which will take place from Monday to Friday, from 8.30am to 3pm. In the event of your absence, if you have not informed the carrier or if you have not requested a delivery by appointment, we may be billed by the carriers for representation costs. In this case, you will be billed again. If you do not pay this additional cost, the goods will not be delivered, and a refund will be made, after deduction of the return transport costs.
Applicable law
These general terms and conditions are governed by French law. This applies to both substantive and formal rules. In the event of a dispute or claim, the customer should first contact ARITI FRANCE - BONBONRAMA.COM for an amicable solution.
Right of withdrawal between professionals
In accordance with article L121-16-1 of the French Consumer Code, the right of retraction does not apply to orders placed on the bonbonrama.com site.
Return of goods
No returns or subsequent exchanges of goods will be accepted.
Protection of personal data
All the information you give us is used to process your orders.
By virtue of Law No. 78-17 of 6 January 1978 on data processing, data files and individual liberties, you have the right to rectify, consult, modify and delete any data that you have provided to SARL Ariti France (www.bonbonrama.com). This right may also be exercised online. This right can also be exercised online.
Payment for goods
There are 3 ways to pay for your order:
- By credit card
- By Paypal
- By instant transfer
- By traditional bank transfer (after activation of this method of payment at the customer's request). The details will be sent after validation of the basket. Order processing will also take longer
Litigation
Any order placed via the site: www.bonbonrama.com implies the customer's unreserved acceptance of ARITI FRANCE's general terms and conditions of sale.
In the event of a sale to a legal entity, any dispute relating to the sale (price, GCS, products, etc.) will be subject to French law before the Commercial Court of the registered office of ARITI FRANCE, i.e. the Commercial Court of Marseille.
For all disputes concerning our sales, the court of Marseille, FRANCE, shall have sole jurisdiction, even in the event of multiple defendants, regardless of the method of payment and delivery conditions.
ARITI FRANCE takes note of your complaints and endeavours to be as professional as possible by finding solutions for refunds, credit notes or exchanges, where possible and/or justified. However, ARITI FRANCE does not undertake to apply solutions to complaints made more than 10 days after receipt of the goods, as recorded by the tracking numbers provided by our carriers (GLS, KUEHNE NAGEL, DB SCHENKER and ROCCA TRANSPORT)
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HELPLINE OPENING HOURS 04 69 96 63 36
Monday to Friday, 8.30 a.m. to 12.00 p.m. and 2.00 p.m. to 5.00 p.m.