General conditions of sale of Bonbonramacom
SARL Ariti France (owner of the website www.bonbonrama.com) is registered in the trade register of MARSEILLE under the following number :
N° Siret-Siren : 808519722 00025
APE Code : 4636Z
VAT number : FR 70 808519722
Its mailing address is:
Ariti France SARL - 779 av de Mazargues, 13009 MARSEILLE
Its email address is : email@example.com
Any order made under a product listed in the online shop of the site www.bonbonrama.com presupposes consultation and prior acceptance of these terms and conditions of sale.
The validation click of the order implies a full acceptance of the present.
This click represents an official "digital signature".
All prices in the online store www.bonbonrama.com are "Tax Free".
VAT applied for all shipments to France is 20% or 5.5% depending on the nature of the products and the legislation in force.
VAT is not applicable for all orders shipped outside France.
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of the products offered by SARL Ariti France to the consumer.
Proof of transaction
The computerized records, kept in the computer systems of SARL Ariti France (www.bonbonrama.com) under reasonable security conditions are considered as evidence of communications, orders and payments between the parties. The archiving of purchase, orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.
Every effort has been made to ensure the accuracy of the information presented on the www.bonbonrama.com website.
Nevertheless, Ariti France s.a.r.l. or its suppliers cannot be held responsible for any consequences, incidents, special damages resulting from electronic transmissions or from the accuracy of the information transmitted, even if Ariti France s.a.r.l. was aware of the possibility of such damages.
The names and brands of products and manufacturers are used only for identification purposes.
The photos and recommended selling prices of the products are not contractual. Manufacturers may make changes to the packaging without notice.
The items mentioned "Gift" or "Free" can not constitute an exchange, a return or a refund. They are therefore not guaranteed if they arrive broken or damaged (product packaged at the manufacturer).
Period of validity of the offer and its price
Our prices can be increased at any time. However, the selling price noted on the website : www.bonbonrama.com at the time of the "click" will be the price retained for the invoicing.
The provisions of the present cannot deprive the consumer of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of hidden defects of the sold thing.
The consumer is expressly informed that the SARL Ariti France is not the manufacturer of the products presented in the site www.bonbonrama.com and that the SARL Ariti France is released from any responsibility because of the defective products.
Bonbonrama.com cannot be held responsible for the state of arrival of the products since the packaging of transport would be damaged (see Delivery) by the fault of the carrier.
Neither party shall have failed to perform its contractual obligations insofar as their performance is delayed, hindered or prevented by a fortuitous event of force majeure. A force majeure event shall be considered to be any irresistible fact or circumstance, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by the latter, despite all reasonably possible efforts.
The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware of them.
The two parties will then meet, within a period of three months, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued.
If the case of force majeure lasts longer than one month, the present general conditions may be terminated by the injured party.
Expressly, the following are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the French courts and tribunals: blockage of means of transport, earthquake, fire, storm, flood, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers.
No partial validation
If one or several stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.
1 - Shipping method
The products will be sent to the address of delivery indicated during the process of order under reserve that this one is included in the zones of authorized delivery. In case of error in the wording of the client's coordinates, Bonbonrama.com cannot be held responsible for the impossibility of delivering the ordered products.
Bonbonrama offers several types of services for the transport of its products. The client can have the choice of the transporter, but in certain cases (fragile products, or zones not well served), Bonbonrama.com can be brought to modify the choice of transporter, always advising the client beforehand.
2 - Delivery times
The delivery times announced are for information purposes only and are provided by the service providers, GLS, UPS, Kuehne Nagel or Rocca Transport. Bonbonrama cannot be held responsible for delivery times that are not respected if the order has been shipped within the announced time frame, i.e. within 24 hours following the validation of the order, if the order is placed after 8:00 am (excluding weekends and holidays). In the case of payment by bank transfer, these deadlines apply from the date of receipt of the transfer.
3 - Reception, control of products and Complaints
If, at the time of the delivery, the external aspect of the parcel is not perfect, the Client will proceed to its opening in the presence of the carrier in order to verify the state of the products or will deposit a reserve with the deliverer. In case of damage to the products, the Client will detail them precisely on the delivery order that he will send to Bonbonrama.com, the dispositions of the article "GUARANTEES" below remaining applicable.
Our responsibility for the delivery of our products in good condition is engaged if and only if the transport is made by a carrier chosen by us. Our responsibility stops when the goods are received by you. We cannot guarantee the integrity of the product if it is delivered by a forwarding agent or by a mail order retailer or if it is poorly stored.
The present general conditions are subject to French law. This applies to both substantive and formal rules. In case of dispute or claim, the customer will apply in priority to ARITI FRANCE - BONBONRAMA.COM for an amicable solution.
Right of retraction
In accordance with the article L121-16-1 of the Code of the consumption, the foodstuffs commercialized by Bonbonrama.com are subjected to the law Hamon and to the right of retraction between professionals.
ARITI FRANCE takes note of your complaints and strives to be as professional as possible in finding solutions for refunds, credit notes or exchanges, when possible and/or justified. However, ARITI FRANCE does not undertake to apply solutions concerning claims dating from more than 10 days after receipt of the goods, noted thanks to the tracking numbers provided by our carriers (GLS, KUEHNE NAGEL, DB SCHENKER and ROCCA TRANSPORT).
Protection of personal data
All the data you provide us with is used to process your orders.
In accordance with the law no 78-17 of January 6, 1978 relating to data processing, the files and freedoms, you have with the SARL Ariti France (www.bonbonrama.com) of a right of correction, consultation, modification and suppression of the data which you communicated to us. This right can also be exercised on line.
Method of Payment
We offer 3 ways to pay for your order:
- By Credit Card
- By instant transfer
- By traditional bank wire (After activation of this mode of payment on request of the customer) the coordinates will be transmitted after validation of the basket. The processing of the order will also be longer
Any order placed by the intermediary of the site: www.bonbonrama.com carries the adhesion of the customer, and this without any restriction, with the general conditions of sale of ARITI FRANCE.
In case of sale to a legal entity, any dispute relating to the sale (price, terms and conditions, products,...) will be subject to French law before the Commercial Court of the registered office of ARITI FRANCE, i.e. the Commercial Court of Marseille.
For all disputes concerning our sales, the court of Marseille, FRANCE, will be the only competent one even in the event of plurality of defendant whatever the mode of payment and the conditions of deliveries.
OPENING HOURS OF THE HELPLINE 04 69 96 63 36
Monday to Friday from 8:30 to 12:00 and from 14:00 to 17:00